Last updated: September 24, 2026
We want you to love your order. If something isn’t right, this policy explains how to return an item, request a refund or cancel an order with Laurel Pigeni, operated by SenimSinga, LLC.
Return window
You may return eligible items within 30 days of delivery for a full refund of the item price.
Eligibility
- Items must be unworn, unwashed and in their original condition, with all tags attached.
- Shoes must be returned with their original box, free of damage or markings.
- Final-sale items, gift cards and free promotional gifts are not eligible for a refund. If you return an order that included free gifts, the gifts must be returned as well, or their retail value may be deducted from your refund.
- For hygiene reasons, earrings and other jewelry cannot be returned unless they arrive damaged or defective.
How to request a return or refund
- Email Senimsingallc@proton.me with your order number, the item(s) you want to return and the reason.
- We will reply within 2 business days with your return authorization and the return address.
- Pack the item(s) securely and ship them within 14 days of receiving your return authorization. We recommend a trackable shipping service.
Returns sent without a return authorization may not be accepted.
Fees
There is no restocking fee. Return shipping costs are the customer’s responsibility, except when an item arrives damaged, defective or incorrect, in which case we cover return shipping.
Refunds
Once your return is received and inspected, we will email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the credit.
Exchanges
Need a different size or color? Contact us and we will exchange the item, subject to availability. If your requested size or color is unavailable, we will issue a refund instead.
Damaged, defective or incorrect items
If you receive a damaged, defective or incorrect item, email us within 14 days of delivery with your order number and a photo of the issue. We will send a replacement or issue a full refund, including any shipping costs, at no cost to you.
Order cancellations
You may cancel your order for a full refund at any time before it ships. To cancel, email Senimsingallc@proton.me with your order number as soon as possible. Once an order has shipped, it can no longer be cancelled, but you may return it under this policy after delivery.
Contact us
Email Senimsingallc@proton.me or call 228-203-9010. We are happy to help.